AHSEC| CLASS 12| IT/ ITeS| QUESTION PAPER - 2022| H.S. 2ND YEAR
2022
IT/ ITeS
(Theory)
Full Marks: 30
Pass Marks: 30
Time: Two hours
The figures in the margin indicate
full marks for the questions.
1. Choose the correct option from the following: 1x5=5
(a) The
ability to work with others is _____
(i)
Interpersonal Skill
(ii) Organisational
Skill
(iii) Initiative
(iv) Perseverance
(b) Which of
the following signs define a formula in a spreadsheet?
(i) +
(ii) /
(iii) =
(iv) –
(c) Which
menu option will you click on to insert shapes and images in a presentation?
(i) Format
(ii) Tools
(iii) Edit
(iv) Insert
(d) Which of
the following is not a parameter to describe an individual’s personality?
(i) Self-confidence
(ii) Openness
(ii) Neuroticism
(iv) Agreeableness
(e) Which of
the following sentences is/ are in passive voice?
(i) They are
watching a movie.
(ii) The clock
was repaired by Raju.
(iii) He is
sleeping in the room.
(iv) My pet dog
bit the postman.
2. State whether the following sentences are true or
false: 1x5=5
(a) Apple
Keynote is an example of presentation software.
(b) The default
alignment of numbers in a cell is left alignment.
(c) In the SMART
technique for goal setting ‘S’ stands for ‘Simple’.
(d) Individuals,
who focus on developing solutions that benefit society, are called agricultural
entrepreneurs.
(e) Self-management
is also referred to as ‘self-control’.
3. Write the full forms of the following: (any four)
1x4=4
(a) CRM
(b) ISO
(c) BPM
(d) KPO
(e) ISP
4. Answer the following questions briefly: (any five) 2x5=10
(a) What are the
five stages of active listening?
(b) Name any four-time
management applications and their uses.
(c) What is
business process outsourcing (BPO)? List some services offered by Indian BPO
companies.
(d) What is an
ERP system? List any two ERP vendors.
(e) List some
ways by which we can reduce the amount of waste generated.
(f) List four
online educational market places where people can learn about the market and
different trading techniques.
(g) What is Payroll?
List the components of Payroll.
5. Answer the following questions: (any two) 3x2=6
(a) Explain
three advantages of using ERP software.
(b) Explain
three limitations of using a BPO for non-core activities.
(c) What is a
business procurement policy? Write the benefits of a well-designed procurement
process.
***
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